Customer Service in Aged Care (SQS)
$49.00
Welcome to the Customer Service in Aged Care (Strengthened Quality Standards Aged Care Series) module.
This module is part of the SQS Program 2: Workplace Standards and Employee Wellbeing
Learning Outcomes:
1. Outline the principles of customer service.
2. Explain the changes in aged care services that require a new focus on customer service skills.
3. Define how appreciation and respectful communication can increase consumer satisfaction.
4. Identify flexible and helpful responses to problems, concerns, requests and complaints.
5. Describe how feedback and complaints flow into a continuous improvement culture.
Standards Covered: 1-7
Module Code: SQS-CUSTA